Return & Refund Policy
Last Updated: October 2026
At ENGINES PTY LTD, we aim to provide accurate product information and quality automotive parts. Please carefully review the product description, specifications, compatibility information, condition, and quantity before placing your order.
1. 14-Day Return Policy
Customers may request a return within 14 days of receiving their order, subject to the conditions outlined below and any rights provided under applicable consumer protection laws.
To request a return, please contact ENGINES PTY LTD within 14 days of delivery and provide your order number and reason for the return. Do not send any product back without receiving return instructions from us.
2. Return Conditions
To be eligible for a standard return, the product should:
- Be returned within 14 days of delivery.
- Be in its original condition.
- Not have been installed, fitted, modified, dismantled, or altered.
- Not have been damaged through misuse, negligence, or improper handling.
- Include relevant accessories, components, and documentation where applicable.
Certain products may have additional return conditions depending on their type, condition, or agreed order terms.
3. Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.
We may request photographs, videos, order information, or other details to assess the issue. Where the product is confirmed to be incorrect, damaged, or defective, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
4. Vehicle Compatibility
Customers are responsible for confirming product compatibility before placing an order. Please check the vehicle make, model, year, engine specifications, part number, dimensions, and other listed specifications where applicable.
If you are unsure whether a part is compatible with your vehicle, please contact us before ordering.
5. Refunds
Once an approved return has been received and inspected, we will advise you of the outcome.
Where a refund is approved, it will generally be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.
6. Return Shipping
For approved standard returns, return shipping costs may be the responsibility of the customer unless otherwise agreed.
Where a product is confirmed to be incorrect, damaged, or defective due to an issue for which ENGINES PTY LTD is responsible, we will provide appropriate return instructions.
7. Consumer Rights
This 14-day return policy does not limit or exclude any consumer guarantees, rights, or remedies that cannot legally be excluded under applicable consumer protection laws.
8. Contact Us
To request a return or report an issue with your order, please contact ENGINES PTY LTD within 14 days of receiving the product and provide your order number and relevant details.
We will review your request and provide the appropriate next steps.